Frequently Asked Questions

What services does Prime Fixel offer?

Prime Fixel offers comprehensive Digital Marketing services (SEO, PPC, Social Media, Content Marketing) and IT Support services (24/7 Help Desk, Network Security, Cloud Solutions, Cybersecurity) under one roof.

Where is Prime Fixel located?

We are located at Shiv Parvati Residential Road, Narhe, Pune - 411041. We serve clients across Pune and pan-India through remote support.

What are your business hours?

Our office hours are Monday to Saturday, 9:00 AM - 7:00 PM. Emergency IT support is available 24/7.

How can I contact Prime Fixel?

You can reach us at +91 8806807295 or email info@primefixel.com. You can also use the contact form on our website or chat with us on WhatsApp.

How long does it take to see SEO results?

Typically, you can start seeing initial SEO results in 3-4 months, with significant improvements in 6-12 months depending on competition and current website status.

What's included in social media management?

Our social media management includes profile optimization, content creation, daily posting, engagement, community management, analytics, and monthly reporting.

Do you provide content for marketing campaigns?

Yes, we have an in-house content team that creates blog posts, social media content, email newsletters, graphics, and video content.

What's the difference between SEO and PPC?

SEO (Search Engine Optimization) improves organic rankings over time, while PPC (Pay-Per-Click) provides immediate visibility through paid ads. We recommend a combination of both for best results.

Do you provide on-site IT support?

Yes, our Professional and Enterprise packages include on-site support when required. Additional on-site visits can be arranged for ₹3,000 per visit.

What's your response time for IT emergencies?

Enterprise clients get 1-hour response time, Professional clients get 4-hour response, and Basic clients get 24-hour response time.

Do you support remote/hybrid work setups?

Absolutely! We specialize in setting up cloud solutions, remote access, and security systems for remote and hybrid work environments.

Can you help with data recovery?

Yes, we provide data recovery services and also help set up automated backup systems to prevent data loss.

What payment methods do you accept?

We accept UPI, Net Banking, Credit/Debit Cards, NEFT/RTGS, and Cheque/DD.

Can I pay monthly or is annual payment required?

We offer both monthly and annual payment options. Annual payments receive a 15% discount.

Do you offer refunds?

Yes, we offer a 30-day satisfaction guarantee. If you're not satisfied with our services, you can get a full refund within the first 30 days.

Are there any setup fees?

Setup fees vary by service. Digital marketing packages typically have no setup fee, while IT support may have one-time setup costs for infrastructure configuration.

What platforms do you work with?

We work with WordPress, Shopify, WooCommerce, Wix, and custom-built websites for marketing services. For IT support, we handle Windows, Mac, Linux, and various cloud platforms.

Do you provide website hosting?

While we don't directly provide hosting, we can help you choose the right hosting provider and manage the setup, migration, and ongoing maintenance.

Can you work with our existing IT provider?

Yes, we can collaborate with your existing IT team or provider to complement their services.

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