Why Prime Fixel for Managed IT Services
24×7 remote & onsite IT support, AMC contracts, helpdesk, monitoring, asset management and vCIO — priced for SMB and mid-market.
What's included
- Remote & Onsite Support
- Annual Maintenance Contracts (AMC)
- Helpdesk & Ticketing
- 24×7 Infrastructure Monitoring
- IT Asset Management
- IT Procurement & Vendor Management
- vCIO / IT Consulting
Outcomes you can expect
- Reduced downtime and predictable IT spend
- Single accountable partner for your stack
- SLA-backed response and resolution
How to onboard Managed IT Services with Prime Fixel
A four-step onboarding path from discovery to full 24×7 coverage.
- 1
Discovery & audit
We run a free technical audit of your endpoints, network, cloud and security posture and share a written baseline report.
- 2
Proposal & SLA
You receive a fixed-price monthly proposal with SLA tiers, escalation paths and included/excluded scope.
- 3
Onboarding sprint
Our team deploys monitoring agents, patches critical vulnerabilities, documents assets and sets up the helpdesk portal — typically 2–3 weeks.
- 4
Steady-state operations
24×7 monitoring goes live, monthly service reports begin, and a named vCIO runs quarterly business reviews.
Managed IT Services — questions we hear
What does 'managed IT' actually include?+
Proactive monitoring, patching, helpdesk, endpoint security, backup, asset lifecycle, vendor coordination and quarterly vCIO reviews — delivered as a single monthly retainer.
Do you offer 24×7 coverage?+
Yes. Our NOC operates 24×7×365 with follow-the-sun engineering. Critical alerts trigger a human response within 15 minutes.
What's the typical response time for support?+
SLA-backed response is 30 minutes for critical (P1) issues, 2 hours for high (P2), and 8 business hours for standard requests. Onsite dispatch across Pune and PAN India within 4 business hours for qualified plans.
Do you sign an NDA and a formal SLA?+
Yes. Every engagement starts with a mutual NDA and a signed Master Service Agreement that defines SLA credits, escalation contacts, response/resolution windows and change-management rules.
How is pricing structured?+
We price per user, per device, or per project depending on the service — with transparent monthly retainers and no surprise line-items. A scoping call produces a fixed quote within one business day.
Can you work alongside our existing IT team?+
Yes. Co-managed engagements are common — we augment your internal team with 24×7 monitoring, tier-2/3 engineers, and specialist skills (cloud, security, DevOps) while your team owns strategy.
Ready to move forward with Managed IT Services?
Book a scoping call with our solutions team.