Why Prime Fixel for Cyber Security
Perimeter and endpoint security, EDR/MDR, SIEM/SOC operations, security audits, VAPT and compliance readiness (ISO 27001, SOC 2, GDPR).
What's included
- Firewall & UTM
- Endpoint Security & EDR
- Managed Detection & Response (MDR)
- SIEM / SOC
- Security Audits & VAPT
- Compliance (ISO 27001, SOC 2, GDPR)
Outcomes you can expect
- Reduced dwell time
- Compliance readiness
- Board-ready reporting
Cyber Security — questions we hear
Do you provide SOC / MDR services?+
Yes. We operate a 24×7 SOC with SIEM, EDR and threat-hunting, and offer MDR with 15-minute mean-time-to-acknowledge on high-severity alerts.
Can you help with ISO 27001, SOC 2 or GDPR readiness?+
Yes — we run gap assessments, build the ISMS, remediate controls, and support internal + external audits end-to-end.
What's the typical response time for support?+
SLA-backed response is 30 minutes for critical (P1) issues, 2 hours for high (P2), and 8 business hours for standard requests. Onsite dispatch across Pune and PAN India within 4 business hours for qualified plans.
Do you sign an NDA and a formal SLA?+
Yes. Every engagement starts with a mutual NDA and a signed Master Service Agreement that defines SLA credits, escalation contacts, response/resolution windows and change-management rules.
How is pricing structured?+
We price per user, per device, or per project depending on the service — with transparent monthly retainers and no surprise line-items. A scoping call produces a fixed quote within one business day.
Can you work alongside our existing IT team?+
Yes. Co-managed engagements are common — we augment your internal team with 24×7 monitoring, tier-2/3 engineers, and specialist skills (cloud, security, DevOps) while your team owns strategy.
Ready to move forward with Cyber Security?
Book a scoping call with our solutions team.